Note: all Offers to Purchase are to be ‘managed’ in accordance with our internal procedures. The agent must ensure that the offer taken is a ‘bona fide’ offer, meaning that the parties purchasing the property are able to do so. No offer may exceed a 30-day period for a bond grant for employed persons or 45 days for self-employed individuals. At no stage may the agent extend this period at...

Agents are to ensure that their administration is up to date at all times. This includes, but is not limited to: - Web listings - FICA documents - Property week adverts - Social media Whilst every effort is made to minimise your costs as an agent with respect to advertising, stationery, telephone calls, office infrastructure, etc., any ‘abuse’ of these privileges will result in...

The agent may not challenge the Principal on any rulings regarding the payment of...

Attendance during open hours is compulsory. All agents must attend all staff meetings, franchisor meetings, training sessions, as well as any other mandatory training sessions (e.g., multi-listing induction). Only written apologies will be...

Agents are to refrain from making derogatory remarks about ANY property that is for sale via Golden Homes or RNS, whether during open hours or otherwise. Agents must always cooperate with their colleagues. Never withhold information on a listed property, knowledge gained over the years, or any other reasonable request for assistance. Always walk away from conflict, whether with a colleague, buyer, or...

Under NO CIRCUMSTANCES may the Golden Homes Brand be altered in any way. Only the approved logo may be used on any Golden Homes branded material (flyers, adverts, flags, shirts, etc.) Wherever possible, all branding to be approved by both the principal and head office prior to printing. Never compromise the name of Golden Homes in any...

The agent binds themselves unconditionally to preserve the integrity and confidentiality of the information given to them by Golden Homes. This includes, but is not limited to: - Training material - Presentation material - Business strategies - Marketing plans This information constitutes the intellectual property of Golden Homes. Note to Interns: It is possible that during your...

Disciplinary Procedures What is the purpose? This procedure is in place to regulate standards of conduct and performance within Golden Homes. The aim is to correct unacceptable behaviour and encourage a positive approach in the workplace. Obligations Employees / Agents / Independent Contractors - Understand and comply with our Code of Conduct. - Ensure all actions are in line with our...

What is a mandate? A Property Practitioner is said to have a mandate when they accept an instruction or authority from a client to render a particular estate agency service. Upon acceptance of the mandate, a legally binding contract is established between the Property Practitioner and their client. Essentially, a mandate is an exclusive contract between a seller and a Property Practitioner that...

Sole Mandates This mandate gives only one estate agency the right to sell a property. This agency also becomes entitled to the commission – unless the homeowner sells the property himself. Many sellers tend to shy away from a sole mandate, fearing that they would lessen their opportunity for a fast and great deal by signing one. However, signing a sole mandate is actually more beneficial than they...