Every agent within the organisation of Golden Homes is required to sign the SA Golden Homes Code of Conduct and Business Ethics and to familiarise themselves with it. Training on the Code of Conduct must be completed with the agent’s respective Principal before signing. The signed document is to be uploaded to the agent’s HUB profile. The following explanations are to be read in conjunction with the...
D. Agent Basics
The purpose of our internal Code of Ethics is to provide all agents with a set of ground rules within which to operate. It also reinforces the moral principles and commitments of Golden Homes by setting out acceptable and responsible behaviour that is in line with: - The Property Practitioners Board Code of Conduct - The Institute of Property Practitioners Code of Conduct It is only by setting...
Be familiar with and adhere to all conditions as laid out in the PPRA and Institute of Property Practitioners Codes of...
Always Be in possession of a valid Fidelity Fund Certificate. Always be in full compliance with the provisions of the Property Practitioners Act and all other statutes. The agent must be aware of their responsibilities under the Consumer Protection Act and must, at all times, abide by their obligations under this Act. The agent is to ensure that they are familiar with all legislative Acts and...
Agents are to focus their efforts on the pre-determined zones of operation in which Golden Homes Boksburg operates. Should they ‘cross borders,’ they will automatically be governed by all conditions of the specific area branch. For example, should you list or sell a property in Primrose, your commission split will be dictated by Germiston’s commission policy and not Boksburg’s commission...
**General** All signed mandates are the sole property of GOLDEN HOMES. No agent may view their mandate as being theirs exclusively, nor may any agent withhold information pertaining to their mandates (see further conditions in the employment contract and commission policy). Agents are required to verify the validity of the parties signing the contract and to ensure that all FICA documents are...
Note: all Offers to Purchase are to be ‘managed’ in accordance with our internal procedures. The agent must ensure that the offer taken is a ‘bona fide’ offer, meaning that the parties purchasing the property are able to do so. No offer may exceed a 30-day period for a bond grant for employed persons or 45 days for self-employed individuals. At no stage may the agent extend this period at...
Agents are to ensure that their administration is up to date at all times. This includes, but is not limited to: - Web listings - FICA documents - Property week adverts - Social media Whilst every effort is made to minimise your costs as an agent with respect to advertising, stationery, telephone calls, office infrastructure, etc., any ‘abuse’ of these privileges will result in...
The agent may not challenge the Principal on any rulings regarding the payment of...
Attendance during open hours is compulsory. All agents must attend all staff meetings, franchisor meetings, training sessions, as well as any other mandatory training sessions (e.g., multi-listing induction). Only written apologies will be...