D. Agent Basics

D10. Practitioner behaviour / managing conflict

Agents are to refrain from making derogatory remarks about ANY property that is for sale via Golden Homes or RNS, whether during open hours or otherwise. Agents must always cooperate with their colleagues. Never withhold information on a listed property, knowledge gained over the years, or any other reasonable request for assistance. Always walk away from conflict, whether with a colleague, buyer, or...

D11. Golden Homes Brand

Under NO CIRCUMSTANCES may the Golden Homes Brand be altered in any way. Only the approved logo may be used on any Golden Homes branded material (flyers, adverts, flags, shirts, etc.) Wherever possible, all branding to be approved by both the principal and head office prior to printing. Never compromise the name of Golden Homes in any...

D12. Confidentiality

The agent binds themselves unconditionally to preserve the integrity and confidentiality of the information given to them by Golden Homes. This includes, but is not limited to: - Training material - Presentation material - Business strategies - Marketing plans This information constitutes the intellectual property of Golden Homes. Note to Interns: It is possible that during your...

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