**General**
All signed mandates are the sole property of GOLDEN HOMES. No agent may view their mandate as being theirs exclusively, nor may any agent withhold information pertaining to their mandates (see further conditions in the employment contract and commission policy).
Agents are required to verify the validity of the parties signing the contract and to ensure that all FICA documents are obtained. If the property is a deceased estate or held by a trust, a copy of the resolution granting the party the authority to sign on behalf of the trust or estate must also be obtained.
If an agent opts to work on an ‘open mandate,’ they must ensure that they have permission from the owner to advertise the property at an agreed price.
At all times, the agent must ensure that they are working in the best interests of the SELLER. For example, do not hold a seller to a sole mandate if the property is not selling; instead, consider multi-listing it.
All mandates are to be saved on the network together with a detailed listing sheet, which MUST include any known defects, all fixtures, contact details, etc., along with high-quality photographs. No agent within Golden Homes Benoni may be ‘excluded’ from working on a sole mandate.
The agent must ensure that the mandate has been explained in detail to the seller, specifically any clauses that bind the seller during and after the mandate period. Under no circumstances may the agent make any misrepresentation to the seller regarding the validity of the mandate, the conditions therein, marketing obligations, etc.
The agent must always ask the seller if they have any serious potential buyers before the mandate is signed. These buyers must be specified in detail and excluded from the mandate.
At all times, the agent must ensure that they are protecting the seller from a potential double commission claim.
Boards in the marketplace must reflect the image of the company. Check your boards regularly and ensure that they look good at all times.
All local municipal by-laws must be adhered to at all times.
**Multi Listing**
All the above conditions apply to multi-listing mandates, as well as all the rules under the RNS Code of Conduct.