All communications relating to the Franchisor and the Franchisee do not form part of the general support system. These queries and issues are handled privately between the two parties via their respective email addresses. Any verbal communications that have not been agreed to or formulated in an email will not be considered binding on either party as these communications cannot be verified. Only emails...
L. Support and IT
All orders need to be placed through Support via the SAGH portal. Once received the order will be processed accordingly. Should there be any queries regarding your order, we will contact you via email to clarify. All communications must be done via email or the Portal. Any verbal or telephonic communications cannot be verified and any disputes regarding orders will be dismissed and treated as not...
Should you not be satisfied with an order you can raise this with Head Office within 3 (three) days after the date of delivery. Thereafter it will be treated as having been delivered in a satisfactory condition. If Head Office does deem the return to be valid the items in dispute will be redone and delivered as per the above terms and conditions at no extra cost to you. Head Office will determine whether...
Boards and stickers use ink and vinyl and we recommend that you check the following to help preserve them while in storage. Store in a cool dry place and avoid sunlight. Avoid water contact – any water contact, including humidity, will cause damage to the product. Paint on the boards can fade and flake off; stickers become warped and difficult to use. Avoid surface pressure – do not store on...
All items posted to you will be subject to postage costs which will be added to your invoice. The cost of the postage slip can be requested from support@goldenhomes.co.za. Delivery in and around Gauteng will incur an R100.00 (excluding VAT) delivery charge provided that it is within a 40 (forty) kilometre radius from the Head Office. Goods can be collected from the Office should you wish to do...
All documentation related to your business as a Franchisee will have access to cloud storage through the SAGH portal. This fee is included in the monthly administration fee and will not incur any extra cost to you. All data stored on the SAGH portal is compliant with South African laws and regulations. Any storage you choose to use outside of the portal is done solely at your own risk and any theft,...
All new employee/agent emails are generated through support@goldenhomes.co.za upon request of the Franchisee. All such requests will be processed within 24 hours of the request being sent, excluding weekends and public holidays. Upon request, an email setup will be sent to the Franchisee or its nominated agent together with setup instructions. Emails are to be set up as per instruction and no changes...
There are two websites connected directly to the HUB, namely Golden Homes and Property24. All listings are to be loaded onto the Hub together with all their respective information and documentation (if applicable). The Principal or nominated administrator (who would have to have signed the Confidentiality and non-Disclosure document) are the only persons that will be able to activate listings onto the...
Any policy or document within the Admin and Compliance Manual may be updated and/or upgraded by the Franchisor whenever it finds it necessary to do so, without the consent of the Franchisee. All such updates will be communicated to the Franchisee via the portal and will be deemed to have been received by the Franchisee at the time the notification was communicated. The Franchisee hereby agrees to uphold...
Social Media pages will be created by SAGH and then forwarded to the Franchisee who will become responsible for the use of the pages. SAGH will at all times remain an Admin on any pages created. Should the Franchisee ever leave the Company or their contract be terminated the page/s will remain the property of SAGH. All social media advertising needs to be promoted on the Golden Homes social media pages...