E. Franchise Business Practices

24. Agent Training

The Franchisee is responsible for the education and training of its agents and may not place this responsibility upon the Franchisor. The Training Manual is an ongoing resource page designed to assist the Franchisee in the training of their agents. The agents have access to the information which has been designed as a blog page for ease of reference and on-the-go information as they can access the blog...

25. Information Technology “IT” (incorporating The HUB)

The company IT infrastructure provides shared applications and resources which are used by the whole Company. You are therefore expected to appreciate that any actions in contravention of the IT policy will have a detrimental effect on the whole organization. You are required to safeguard the Company’s information process, database, and client particulars, and you are required to take all reasonable...

26. Email Security

Security All email correspondence must be sent and received through the company’s email system, which contains the information and disclaimers that the company requires on all emails. SAGH shall not be held liable if you store or use confidential information such as passwords and credit card information on the company email and computer systems which results in you suffering loss for any reason...

27. IT Monitoring

Kindly note that the Company has unlimited access to everything you do in connection with the IT system and you cannot refuse the Company such access for any reason whatsoever, especially if you are engaged in behaviour that is unlawful, contrary to your franchise agreement with the company or in any manner affects the company’s interests. Additionally, you cannot object if private or embarrassing...

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